Shipping policy

SHIPPING

Free tracked shipping on every order.

PROCESSING TIME

Orders are processed within 1 to 3 business days. Orders are not processed on weekends or public holidays.

You will receive a confirmation email with tracking as soon as your order ships.

DELIVERY TIME

Estimated delivery is [X to Y business days] after dispatch.

Delivery times are estimates and are not guaranteed. Delays caused by customs, carriers, weather, or peak seasons are outside our control.

SHIPPING COST

Shipping is free on all orders. The price you see at checkout is the price you pay.

TRACKING

A tracking number is emailed to you once your order ships. Please allow up to 48 hours for tracking information to update after you receive it.

If your tracking has not updated after 7 days, email vexcrafts@outlook.com and we will look into it.

WHERE WE SHIP

We currently ship to [LIST COUNTRIES OR REGIONS].

CUSTOMS AND IMPORT DUTIES

For international orders, customs fees, import duties, and taxes may apply on arrival. These charges are set by your local customs authority and are the responsibility of the customer. We have no control over these fees and cannot predict their amount.

INCORRECT ADDRESSES

Please double check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice a mistake, email us immediately. We can usually correct it before dispatch.

LOST OR DAMAGED PARCELS

If your order arrives damaged or does not arrive at all, contact vexcrafts@outlook.com and we will make it right.

QUESTIONS

Email vexcrafts@outlook.com and we will respond within 1 to 2 business days.